When stores will not honour a lower price
Last weekend, I had an unpleasant experience at a Watson’s store. I needed to pick up an eyeliner, and I wanted to get a Silkygirl Funky Eye Lights liner. Its possibly one of the best drugstore liners I have ever tried. The price tag stuck on each liner was red and said RM9.80 each.
I was pleased because that is a great price for a great little eyeliner. When I took it to the checkout, the barcode scanned said RM13.90. I was surprised and pointed out the red price tag.
The Silkygirl promoter then came up to the cashier and said “The promotion is over. The price is RM13.90.” I was upset, because I needed that eyeliner yet although it was only RM4 more and still cheap, I felt very cheated because I’d had had to stand in queue for over 10 minutes.
I did not purchase it in the end on principle. Its awful when stores here don’t honour the lower price of the item. Its not my fault that the price tag was not amended to reflect the correct price after the promotion had ended. The store should have sold me that one at the promotional price then removed all the stock from the shelves to re-price them.
But there you go. They lost a customer and a sale and I lost myself an eyeliner.
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- Dirty makeup testers are a turn off
- Free gift enticements
- How to dress at a clothes warehouse sale
- What to look for when buying a mobile phone
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2 Responses to “When stores will not honour a lower price”
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That’s Malaysian customer service for ya. Don’t really like Watson’s, but my dad is forever buying stuff from both Watson’s and Guardian.
PB says: I like browsing the stores but this is the first time I’ve had this horrible experience.
This is the one thing I cannot tahan about these people - they don’t update their prices, and we end up looking like a cheapskate prat when we walk away and don’t buy. It’s all about the principles, and I’m real glad you stuck to yours. Sucks to them for losing a customer.
PB says: Yeah. I felt stupid walking away for something so cheap but hey! its the principle of it all eh?