Not about sales but about shopping



Shopping Woes

star

The Star newspaper ran a good article last Saturday on “Shopper’s Woes“. It featured excerpts of bad experiences from real life people and what one could do if you find yourself in a similar situation. Some of the tips were quite helpful but I’m not sure how practical they can be.

For example, I had a bad experience with a mobile phone. It was highlighted in the article :) and the advise given was:

Your rights: Indrani points out that if product quality is not met as described by the manufacturer or the retailer, you can demand redress.

When you return the item, you must state clearly whether you want a refund, a replacement or a repair.

It is important to note that if you agree to having the product repaired, and you sign off on it as being properly repaired, you cannot ask for a replacement later if the repair turned out badly.

This is a problem if you are dealing with a company that doesn’t value its customers. Some companies try to palm off temporary repairs on the unwitting consumer, hoping the warranty has run out by the time it breaks down.

I agree that I could have asked for a replacement. However, most of the time, when we purchase an item that comes with a warranty, the manufacturer or distributor will always repair it first under the warranty. It is only in very rare situations when they will replace the item. Unless you threaten to bring all sorts of action and highlight the situation in the papers I guess.

Either way, its a good article to read and good tips to take note of the next time you face a problem with your purchase.

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September 10, 2007 | Filed Under Shopping hazards 

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One Response to “Shopping Woes”

  1. rinnah on September 10th, 2007

    Woot! Max out the publicity, girl! Hehehe.

    PB says: Must must! *blows own trumpet* :P

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