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Ebay: Do contact the seller when in doubt

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I used to sell on Ebay and have dabbled in it both locally in Malaysia (where listing is free) and on international Ebay. I can safely say that there is nothing more irritating or frustrating to the seller than when a buyer fails to contact them before the auction ends, about any queries they may have about the item, and then raise a ruckus when they receive the product.

Sometimes, the seller may not have many pictures of the item up in the auction for reasons of fees. So, if you want more pictures, email the seller and ask. Usually the sellers will oblige. This is especially important when buying used clothing or bags or shoes. You want to see every possible angle of the product before buying and contacting the seller is the best way to do it.

If you query the origin of the product, or its age, contact the seller. If you want to see the item in natural light, contact the seller. If you do not and raise issues after receiving the item,  you will not only make life difficult for yourself, but also for a genuine seller.

My philosophy as a buyer on ebay is always to contact the seller if I’m in doubt. My questions have ranged from the seller’s international shipping costs, to asking for additional photos and in most cases, the sellers are always polite. After all, its a business just like any other. And as a seller, I am more than happy to answer any query from an interested buyer. It helps clear up doubts and helps everyone have a happy Ebay experience.

So, the next time you have doubts about an Ebay auction, or if you just want more information, click on the contact the seller link and ask your question. You have nothing to lose and maybe a bargain to gain!

October 14, 2007 | Filed Under Ebay 

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One Response to “Ebay: Do contact the seller when in doubt”

  1. Giddy Tiger on October 17th, 2007

    I’ve never tried ebaying before. Is it a breeze?

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