I went over to browse Chicwear.com.my after reading Giddy Tiger’s post about it and she has since updated with her recent order experience and some tips on how they might improve.
Chicwear being a lingerie boutique, their selection tends towards the sexy and sensuous. Don’t expect to find flannel pyjamas here, or even shorts sets (though some variety would be nice - even Victoria’s Secret and La Senza stock regular comfy but humdrum pjs). What you should expect are nighties with lace and satin - very feminine stuff. Some designs even tend towards looking a bit risque so don’t enter if you are prudish!
Chicwear presently carries designs from 4 lines - Coemi, Miran, Fantasy and Dreamgirl. I’d never heard of them before, but then I’m not that much into fancy lingerie before this. Browsing the site is easy because although its quite picture intensive, the pictures load quickly, which is useful. You don’t want to have to wait forever before the photos load.
I do have some comments for improvement though:
- I failed to notice that there was more than one page of products because the drop down page number was quite unnoticeable. It might help to have it say Page 1, 2, 3 at the top and bottom of the selection rather than having a drop down box which is easy to miss.
- The sizes available aren’t very updated and its frustrating to click to order a size only to have a pop up box tell you that its not available. They seem to have fixed it a bit since my order though.
- It would have for each item to have measurements of length because nightgowns do come in different lengths and from the pictures it sometimes isn’t clear how long it is supposed to be.
- Having pictures of the back and front of the product will help customers decide whether it is suitable for them or whether they like the look.
- Oh and the pictures of some of the models on the site are quite scary even if the products they are modelling are nice. e.g. this one below. Nightie looks adorable but model scares me.
For Malaysians, shipping is free by courier, which is awesome. I had my order arrive within a week of my order, in a lovely red gift box and wrapped in tissue. It was very elegantly packed.
Its nice that Chicwear ships internationally for those outside of Malaysia but it would be better for international commerce, I feel, if Chicwear accepts Paypal for such transactions.
Size-wise, I’m happy to report that the sizing chart provided on the site is very useful and quite accurate. I ordered the size which corresponded to the measurements shown on the sizing chart and the nightie fit like a charm, which made me happy. The colour however was a little off. On the site it looked peach although was described as “ruddy” but when I received it, it was a burnt orange shade which wasn’t ugly, just not what I was expecting.
Ordering and checking out was easy. You must sign up as a member in order to purchase an item but signing up is free anyway. When you have selected your items and are going to pay you will be redirected to the Worldpay site, where you make your credit card payments. You will receive confirmation emails to your registered address with your sales order information. I found it easy and pain-free. You can also pay through Maybank or CIMB Bank or even by cheque if you’d prefer not to transact online. The payment methods are here.
Chicwear also operates an exchange and refund policy but I haven’t used it because my item came exactly as expected and in the correct size.
All in all, I’d say it was a positive experience shopping with this online lingerie retailer. Its my first time dealing with a local online company and I’m happy to report that it was as painfree as it was dealing with an international company with the additional benefit of being able to contact them in person should a problem arise. Guys would benefit most from this online service - it saves them the embarrassment of having to walk into a lingerie store and it arrives as a beautiful gift although I’m unsure if they allow you to include a message with the gift. But make sure you know your lady’s size before ordering to avoid embarassment and hassle eh?
Ships Internationally: Yes
Accepts Paypal: No
Etailer Rating: 
Tags: Fashion, Online shopping, Promotions & Offers, Retailer Reviews by ParisB
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